Refund policy

At Dastuk, we are committed to providing quality products and a reliable shopping experience. If you receive a damaged, defective, incomplete, or incorrect product, please contact us so that our team can review and resolve the issue.

All return, replacement, and refund requests must be submitted directly to Dastuk. Please do not return any product or hand it to a courier unless you have received instructions from our customer support team.

Eligible Issues

Contact us if your product is incorrect, defective, damaged, broken, incomplete, or significantly different from its description.

Report Within 48 Hours

Claims must be submitted within 48 hours of delivery.

Proof Required

Please provide your order number, clear photos, and a video showing the issue.

Product Condition

Keep the product unused and retain its original packaging, accessories, manuals, and included items.

Replacements

Approved claims will normally be resolved through a free replacement. Basic troubleshooting may be required before approval.

Change of Mind

Returns or exchanges are not accepted for change of mind or personal preference.

Refunds

Refunds are not normally offered where a replacement can resolve the issue. A refund may be provided where required under applicable UAE law or specifically approved by Dastuk.

Contact Us

Do not return any item without receiving instructions from Dastuk.

Email: [Support email]
WhatsApp: [UAE WhatsApp number]